2. 29 March 2012 at 7:49PM. Virgin Media Smart Home with Google Nest FAQs. This is what I tried to enter. It takes 12 working days from the date of your successful installation so don't disconnect your current line until we have notified you that the port is complete. How to find out how long you have left on your contract by phone: You can call the customer service team to find out how long you have left on your contract. 5, 10. A bit more expensive than Virgin's, but I'm paying for a A+ service that has only gone down twice in 2 years, for no more than 5 minutes. Pay a fee. A Virgin Media Hub or Super Hub – you’ll need one of these to connect your devices to the web – and each other – at the same time. You may not have access to BT’s full fibre broadband packages in your area. With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach modem (ONT), which connects to the fibre optical cable that comes into your house. You'll have 30 days to cancel your account. The Virgin Connect software is PC-only. It's a 15cm x 13cm external junction box that we install on the outside of your property which connects the property to the Openreach fibre network. Receive your new router in the post. The positive reviews for Virgin Media. Our Calls service requires a working broadband connection and electricity to power the phone adapter. M50 Fibre Broadband (average download speed at peak 54Mbps) and Talk Weekends. 1. The upshot of this is that if you are switching to Sky from another. There's no charge for a phone line to be installed. 3 At Virgin Media, we want all of our customers to be able to surf the net without worrying about nasty viruses and malware. We are an independent and impartial price comparison. . 15 if we don’t turn up on the promised day of an. Phone line - 5 mins. Virgin Stream hub offering money-back for. A bit more expensive than Virgin's, but I'm paying for a A+ service that has only gone down twice in 2 years, for no more than 5 minutes. £30. Broadband installation. The 9th October was my install date. How long does Virgin broadband installation take? It depends on what you’re installing, but it should take around 40 minutes to set up broadband or up to 1 hour 15 minutes if you’re installing broadband, TV and phone. If you’ve ordered one of our TV boxes, it will need to be signed. If it takes a long time to install, it is usually because your home requires. Existing Intelligent WiFi Plus customers will be individually informed when they are moved to WiFi Max. I worked at Virgin 2013 to 2018 when I was there any land apart from private or un adopted required a council permit for digging . No need for an engineer visit. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Just upgraded to Gig1, all set up okay. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Three recently had a 30-day 4G unlimited package for ~£20. All our deals are unlimited broadband. 0 Kudos. A QuickStart self-install kit can arrive in 4 days (standard) or up to 14 days if we need to close someone else’s Virgin Media account at the property. then it will only take about 10 minutes - 1 or 2 hours, depending if everything stays the same or not. It usually takes between 30 minutes and 2 hours for an engineer to set up your Virgin Media services, this all depends on the services you’re having installed. About Virgin Media Broadband. Available to Virgin Media residential broadband customers on M50 broadband or faster. How long do I have to pick up my package from the collection point?. BT offers superfast fibre broadband, with a top average download. You’ll find some simple step-by-step instructions telling you how to set up each of your services. If you’re looking for reliable and ultrafast fibre, this Virgin Media broadband package is good value on an 18 month contract. This installation can be arranged through Sky and will typically cost £20. per month and watch the hottest live and on-demand content, anytime and anywhere. How long does it take to install fibre broadband? Just half an hour or so, if QuickStart 's available at your address. Excludes broadband faults and broadband network outages. To avoid getting stuck paying for a broadband service that you no longer need, or risk being hit with a cancellation fee, you need to make a plan. 9 Switch on at the mains socket and then use the switch at the back of your new Virgin TV box to turn it on. You just need to give Virgin Media 30 days’ notice that you want to leave. Within that letter or email, we’ll also include information about any other changes we’re making, and. Browse Virgin Media Virgin Media Community. Troubleshooting Troubleshooting:You can get in touch either by calling on 0345 454 1111 or by sending a message via the online chat service. Once this is agreed, the engineer will discuss with you where you would like the cable to enter your premises. You’ll need to give Virgin Media at least 30 days’ notice if you want to leave, even if you’re out of contract. Sky Glass comes with Sky inside. Up to 3 WiFi Pods if needed. No setup fee. You can now save on Virgin Broadband’s amazing M125 package as part of its pre-Black Friday deals. Plug the cables into the hub. How long is the appointment? The installation takes around three hours and the Openreach engineer will need access to your property. 17 minutes ago. xxx. 0 and phone. cable my street? Put simply, Virgin Media offer the fastest widely available broadband connections in the country. BT charges £130 to install a new one, for instance. It’s much simpler to use the download time calculator above, especially when you get into the hundreds or thousands of megabytes. Hey guys The virgin vans turned up in my town around Christmas time last year and rolled out all the cabling, etc. 1 1 This will take less than 20 mins. from ordering took about 3 weeks for me. If you’re having Virgin Media installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. Installation and activation time for BT. Step 2: Order your Sky Broadband service. 6 When working normally the power light will be on and the connection light will be off. Someone over the age 18 (who can approve any work needed) will need to be home for the appointment slot as well as a few hours after, in case you’re the engineer arrives towards the end of the slot. Connection times vary depending on whether there is an existing line at the property we can reconnect, or you need a new line. Starting to regret switching to Virgin Media, what I was expecting to be a straight forward install is becoming anything but! 1st visit by Comex for the cabling failed because there was no access point and the team had to rebook to do more work, this was rebooked to today (sunday) as were on a busy road. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Make sure you have your account number and area reference. Also take a look at: how to get best WiFi signal Or, you can follow our help guide for more advice on setting up your Virgin Media broadband. 8. your new services from Virgin Media in less than an hour. When Virgin Media was installed in my area I signed up on a deal including 200Mb broadband, weekend phone calls and maxi TV package for £45 but a year later when I tried to renew the cost for the same package plus anytime calls jumped up to £78 a month (18 month contract). That’s including a 10 minute break while the Virgin Media WiFi Hub starts up. Fibre broadband connections can be activated. What you get in your QuickStart pack depends on what Virgin Media services you ordered. the it was about 2 weeks later. When you’ve got your QuickStart kit, we’ll enabling your account and you can start installment get Virgin Media. If it’s really fast broadband you want, you’re more likely to be able to access Virgin’s network than Sky’s new ultrafast speeds. In the UK, Virgin Media claims to be “the UK’s fastest major broadband provider”. Compare broadband, TV & phone deals from Virgin Media - one of the UK's fastest internet providers using its own cable broadband network. Or you may be quicker than average! You won’t be involved the whole time. £8p/m extra or included with Gig1 or Volt. At least 30Mbps download speeds in every room or £100 one-off credit. Virgin Media Ireland provides answers to all your broadband questions here. However, don’t let that stop you from shopping around for the right deal for your needs. Since then, Virgin Media claims it is unable to complete my installation or deal with problems with the service. an engineer will need to come and install it. M50 Fibre Broadband and Virgin Phone: New customers only. This may take up to 2 minutes. 1. In the more remote bundled areas, broadband connectivity can be significantly worse than in urban centers. Long or short broadband contract. Make sure to take our kit with you when you move. The engineer will usually be at your home for one to two hours, doing work inside and outside your home and testing the new line. After we’ve booked your installation, you’ll receive an email confirming the date and time slot, as well as some instructions for the install day. If you’re worried about your smartphone’s security check out Virgin Media Internet Security, which as a Virgin Mobile customer, you’ll pay nothing for 3 months, then just £3 a month (or £30 a year). 18. If you have had a Cable service before. This promotion means you won’t pay the usual setup fee of £35. The WiFi Booster will start copying your Hub’s details. We’ll send you a confirmation email or text if we’ve found your. Having a landline phone will likely require a connection charge of £20. *Average speeds are based on the download speeds of at least 50% of customers at peak time (8pm to 10pm). I'm still on my previous channels and internet speed. If you want the socket any. If our technician needs to. 168. This installation can be arranged through Sky and will typically cost £20. From there, you can book a service engineer and have them come out to assist you with either repairing your faulty Virgin Media wall socket or installing a new one for you. For example: 50MB / (10Mb/8) = 40 seconds. @ericchuang wrote: I received my installation kit for my broadband but I don't have a Virgin Media socket anywhere to install it. Speed can be affected by a range of technical and environmental factors. Turn on your computer and close all applications. All our services will be set up so, once you’re in your. Virgin estimates that it should take around 40 minutes to complete your broadband installation. The great news is that Virgin Media services are available in a number of countries outside Ireland, including the UK and the United States. 40 payment is due to cover the first two full working days. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. The service has been shocking:Here’s how much we’ll credit you for the following service issues: £9. SIRO Residential Retail Partners. I was told installation would be in February. 7 3. As long as. Read me first Installation Guide A simple guide to setting up TV, broadband & home phone yourself. £8 a month add-on or at no extra cost. Install your Boosters. Virgin Media; My Virgin Media; Shop; Help; Virgin Media Virgin Media Community. Both Sky and Virgin have a varied selection of broadband speeds, all with unlimited downloads. Welcome to Virgin Media! This video will take you through installing your broadband, step by step. I initially booked my broadband installation on 1st of December 2022 because I was about to move into my new bought house over. 'Fibre to the Home' means we'll install fibre cables all the way to your home. 5. Switch on the Wi-Fi booster and wait for a light indicating that it’s working. No plug. Wie long will the QuickStart installing take me? WiFi Hub - 30 mins; Phone lineage - 5 mins; TV box -. Connect the Power supply to the back of the Virgin TV box. Lines are open 12pm-10pm, 7 days a week. You'll be surprised how much speed you can lose through wireless. When opening the Virgin TV Go app for the first time (after downloading it free from from Google Play or Apple’s App Store, Select Register. 50/mth on an 18. It was the UK’s fastest home broadband service, but with Virgin Media now also offering 1000Mbps broadband with its more widely available Gig1 service, Hyperoptic no longer leads the market in speed. Virgin Media Internet Security powered by F-secure Troubleshooting Get more from your kit Get more from your kit. You might have to use microfilters to connect your landline phone as well as your broadband. Virgin Media logo, on the Super Hub 2 it says WPS and on the Hub 3. The service has been shocking: I have lost count of the number of calls to various numbers Here’s how much we’ll credit you for the following service issues: £9. Minimum term applies to your broadband service, check basket for details. Often people will google something along the lines of ‘virgin media moving home how long’. 'Switching from Virgin Media to Sky Broadband'. How to register to use the TV Go app or website. Most QuickStart kits have just 6 cables, connectors and powerlines to. orderd when it went live (4 months ago) within 2 days the external install had be done (line from telegraph pole to a new virgin box on side of house). Step 1. At least 30Mbps download speeds in every room or £100 one-off credit. Follow these instructions to set up your Boosters. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Our Products; Broadband. In either case, you should be connected to Sky broadband within two weeks. It was previously scheduled for the 31/10/22. Virgin Media confirmation usually comes after O2 and it can take up to 14 days for the Virgin Media speed boost to be active on your account. The ONT enables you to get our fibre. Sky does have more choice in terms of slower speeds and even has an ADSL option of 11Mbps, but Virgin. Technically if there has already been virgin installed at the property they can install it at the same place and make you pay £99 for a relocation. Phone line - 5 mins. on 09-06-2023 19:17. I have been trying to switch to Virgin broadband because it is by far the fastest in my area. 17. Call costsVirgin Fibre Areas only. Wait for the download to complete and click Open. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020 alone. The engineer will be working both inside and outside your property. So I’ve had Sky Broadband for nearly two decades and their customer service is first class in my - 5277128 - 3Virgin Media broadband speeds. 0. However, you’ll still need to set up your landline telephone connection with Orange first before then choosing your broadband provider. This promotion means you won’t pay the usual setup fee of £35. 4. 0. on 2 occasions i booked an engineers visit, to install virgin tvo box- running cable from connection outside to downstairs dinning room. I have been waiting 10 weeks to have broadband installed in a house 4 doors away from where I previously had Virgin Broadband. S ales operative - 5187264If you're staying at the same address and changing product (for example, Broadband, Superfast Fibre or Fibre 100) it should be 1-2 weeks. What’s in the QuickStart box? Everything you need for the service you’ve picked. You will need to provide your new address, the date in which you expect to move in, and the date on which you will be leaving your current property. Luckily, most newer computers have one already. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Install Virgin TV 360 Mini box 5 mins 4 Install Virgin TV Go app 10 mins 2 Uninstall TiVo box 1 Upgrade V6 box to Virgin TV 360 30 mins. 0 Kudos. When it comes to set-up costs for Sky, these usually start around the £20 mark and can reach as high as £50, plus an. This includes TV, Broadband, Wi-Fi Boosters, Phone and Wall Sockets. Kind regards. Also the bolt on sim o2 contract with Virgin Ultimate Volt bundle states it’s unlimited data , unlimited mins and text however it’s only saying 250gb per month on my o2 app, I’ve rung o2 and they confirmed what I said and made a note and advised to check on my first bill for any changes but I’ve already checked my first bill and it. Available with M50 broadband or faster. 5. 0 on Trustpilot, though this is actually ahead of its closest competitors. If you want a phone (and broadband) line but don't want to take out a package, you'll most likely have to pay for it. You won’t be involved the whole time. ago. If you have an other QuickStart installation from Virgin Media,. A very frustrating post to make. Install your broadband. To order an adapter, simply click Ready to switch in the. Hello, No we weren't offered self install, and the technician had to install the line today as he mentioned needing to drill through the wall. TV box - 15 mins. Top 8 recommended bundle providers of 2023. Usually your engineer will use the hole from your existing phone line. They can also use your home’s electrical wiring to transmit the signal, like our Powerline Boosters. Customers in certain areas can subscribe to its fastest deal, Gig1, which has an average speed of over 1Gbps (1,000Mbps). what to do. Whether you’ve already decided to cancel and want to know how to do it, you’re cancelling because you’re moving and our services aren’t available at your new address, or you’ve already booked your cancellation and need the next steps, here’s everything you need to know. The speed you receive where you live may be lower than that listed above. When you switch to Virgin Media you will be given a choice of installation dates before you place your order. Please leave for a furtherWe will contact you within 3 working days to confirm when we’ll set-up or install your service. Days pass and they still haven’t sent one. Unfortunately transferring numbers over are not as quick as our broadband speed. Get connected. Visit now. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. With Virgin TV Go, users can access a range of content on their Firestick, including live TV, on-demand shows, and more. If your broadband ever disconnects from the network it’ll automatically kick in and keep you surfing on the O 2 4G network. The Virgin Broadband2Go activation number: 877-877-8443. CABLE - today I show you how to set up Virgin Broadband Media HUB and phone. Your actual speed will depend on your location and phone line (for standard broadband and fibre products) and your home wiring, WiFi connection and time of day (for all products). Virgin 360 TV comes with any Virgin package that has Virgin TV included in it - so if you’ve opted for a broadband and TV deal, you’ll also get the Virgin TV 360 Box and all the extras that come with it as it is the default box Virgin sends to customers. After that, it’s just £3 per month (or £30 a year). Virgin Media logo, on the Super Hub 2 it says WPS and on the Hub 3. Check your package & bills . 0 or 3. Just push to fit Firmly push the end of the cables into the sockets. Various cable mediums are used in modern systems to transmit data. While that may seem like a great deal for a lot more speed, all that extra speed. Virgin Media M125: 132Mbps download, 20Mbps upload. Would it take a day or two to get up to around that? No, VM internet does not work like that, it’s immediate. Activate Install Virgin Broadband Install Virgin TV Install Virgin Phone Hub Do this first. That’s why we offer award-winning Virgin Media Internet Security powered by F-Secure. 4. How to transfer your home phone number. So, a 50 minute broadband, TV and phone install should really take you just 10 to 20 minutes to plug in. No setup fee is available on all bundles, broadband & phone, and broadband only packages. Press and hold the WPS/Virgin Media button on your Hub until the lights start blinking. 123,8. Help and Support from Virgin Media. £8p/m extra or included with Gig1 or Volt. 3. I am (allegedly) moving to Virgin Broadband from Sky. Further exclusions & legal stuff apply. 7 3. The waiting time depends on when an engineer’s available, but it’s usually within a couple of weeks. Finally, they'll complete the setup to make sure it's all working. Virgin Phone 1. For an incredible £26. Phone line - 5 mins. All you need to do is plug your adapter into the Hub, then plug your phone into the adapter and you’re ready to go. BT will inform you of the estimated time it will take for installation once you place an order and agree on a date for the broadband service to be installed. No setup fee is available on all bundles, broadband & phone, and broadband only packages. You'll have 30 days to cancel your account. 95. The delay now is because the contractors have to install temporary traffic lights to open up the manhole and clean it out because the cables need to come from over the road. You can try it obligation free for the first 3 months as payment details are taken at the end of the trial period. For example, Google Fiber is 50 times faster than Xfinity Prepaid Internet, while costing you only an additional $25 per month. Free Virgin Media Hub 5 Wi-Fi router. 0 or 3. 168. Advanced Virgin TV 360 set-top box with a wide range of blockbuster content, great features and exclusive add-ons. Could Cable My Street bring Virgin Media to your home?Install Virgin TV Install Virgin TV 3. INT RESET 1 2 TEL. So, a 50 minute broadband, TV and phone. How long does switching take? Switching typically takes a maximum of 14 days, but can be longer if the provider is busy, or you need an engineer. If you need an engineer visit to install a phone line, we’ll book one for you when you order. Run tests on your kit. from the Street Cabinet to your house, then of course to wire your house up, where you would want everything. Without a landline: 21 days. Average speeds are based on the speed available to at least 50% of customers at peak times (8-10pm). How to install your Virgin TV. 3 – New Build Site Drawing Guidelines 4 – New Build Best Practice Guidelines 5 – Chamber Sizes and Approved Lids 6 – Preformed vs Brick Chamber Construction 7 – Monobox® Chamber Assembly 8 – Modula® Chamber Assembly 9 – Fortress® Chamber Assembly 10 – Ultima® Chamber Assembly 11 – Brick Built Chambers 12 – Residential Termination BoxAs announced in September 2021, a new easier and quicker switching process for all broadband and landline services, One Touch Switch, was due to be launched on 3 April 2023. For example: 50MB / (10Mb/8) = 40 seconds. I will be at. Both your fibre cable and Wi-Fi router will be plugged into this. 59pm on the date initially confirmed in writing with that customer. Once your property is connected to our network, you can buy phone, tv, and broadband packages from your chosen Service Provider. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Step by step guide to installing your Virgin TV 360 box, broadband Hub 4. Back to the top. Hello,I signed up for Virgin Media broadband last night - the delivery of the QuickStart self-install pack was listed as 25/11/2023. Your right to automatic compensation for total loss of your fixed broadband remains unaffected. It'll take just over 30 minutes. 8. Google Play. All the numbers provided end up at customer Services who can't do anything and try to transfer you and you end up in a. After 5 days, your old Hub will stop working and you won’t be able to use your broadband until you plug in the new Hub. You’ll need to return your Virgin Media Hub if asked. Unless you are using socket 4 on a Hub5 you will never get higher than 940 on a single wired connection due to overheads. No setup fee. How long does it take to install broadband? For phone line broadband connections, it can take up to 14 days. co. If you’re installing broadband, TV, and a phone line, the process. 83 per day if we don’t install your services on the promised day until installation’s completed. You'll see this icon when we think it'd be helpful for you to pause the video. So, a 50 minute broadband, TV and phone. When you move, if you are keeping the same services, you should take all your. - Virgin Media Community - 5325098 I have been waiting 10 weeks to have broadband installed in a house 4 doors away from where I previously had Virgin Broadband The service - 5325098 The time it will take to install your Virgin Media kit depends on several factors. Wait for a light to show up on your extender that tells you it’s ready to connect. Virgin Media offers only superfast and ultrafast broadband. All Sky broadband customers can take advantage of free wifi when they are away from home by connecting to The Cloud hotspots. Contact your chosen provider and arrange to have a new line installed. Virgin Media M125: 132Mbps download, 20Mbps upload. If the provider fails to send an engineer on the date agreed, then the. We will place a small NBI™ network unit on the wall inside your premises. An Openreach modem is a white box that looks. This hole will typically be up to 1cm in diameter and often positioned near your front door. Here's breakdown of the installation costs for some providers: Summary of installation costs for UK broadband providers - last checked October 2023. All Virgin Media’s broadband packages are fibre optic, which means they’re incredibly fast. SparkyLou999 • 3 yr. Call, chat or visit a Virgin Plus store to get this offer. the appointment is from 1pm-6pm. How long does a Virgin Media installation take? If your home has previously been connected to Virgin Media broadband, the whole signup to up-and-running process can be done in a few days. Thank you, I have found where I can change the DNS, but as I am not really sure what I am doing I have put some details in but it won't accept and save. EE. The service has been shocking: I have lost count of the number of calls to various numbers. 9. date of experience: 08 november 2023My first bill is higher than I was expecting? When your services are installed / activated you’re assigned a billing cycle in our system. No setup fee is available on all bundles, broadband & phone, and broadband only packages. The new fibre phone line is designed to work with the same phones as the old copper line. virgin media thought it would be appropriate to charge me £52 a month for 18 months for this at renewal. Joining in. Virgin Media broadband M250 Fibre broadband. Push the ' Sync ' icon on the 2nd booster, and the linkage lights will flash. Plug your Wi-Fi booster into. Connect the adaptor and the ethernet (the one with the yellow ends) to your new set-top box. Despite me only being on - m100 broad band + Talk anytime phone (no t. monthly cost. We have articles, videos and troubleshooting guides for all your queries. You can use our internet security on as many devices as you want and pay nothing for the first 3 months of protection. You can monitor your WiFi Pod’s (white) health, signal strength, and speeds using the Virgin Media Connect app. Up to 3 WiFi Pods if needed. No satellite dish or special skills needed to install Virgin Media.